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The AUTOXING HOTEL ROBOT is an autonomous delivery and service robot developed for hotels, conference centres, restaurants and other hospitality environments. It can independently deliver room-service orders, food, beverages, parcels and various guest amenities, while also supporting guest-guidance and self-service retail applications. In addition to the robot itself, the system includes mobile interfaces and a central management platform, allowing the entire service workflow to be managed within a connected system.
The robot features four separate delivery compartments, allowing it to carry multiple orders or packages intended for different guests at the same time. Each compartment can carry up to 10 kg, giving the robot a total payload capacity of 40 kg. Each individual compartment has a volume of 12 litres.
The four-compartment configuration can also be converted into two larger compartments when required. This allows the robot to handle not only smaller room-service orders but also larger parcels or bulkier items. The flexible configuration is particularly useful in hotels where the same robot may perform different types of delivery tasks throughout the day.
The AUTOXING HOTEL ROBOT measures 520 × 480 × 1200 mm and weighs approximately 55 kg. Thanks to its compact design, it can operate in passageways as narrow as 70 cm, making it suitable for hotel corridors, lift lobbies and other guest areas where available space may be limited.
Its travel speed can be adjusted between 0.5 and 1.2 m/s. The robot can handle slopes of up to 8° and is designed to cross obstacles up to 5 cm high. According to the manufacturer, its suspension and precise speed control help provide smooth acceleration, braking and transport across different indoor floor surfaces.
The robot can operate on thicker carpets, wooden flooring and across joints in marble surfaces, allowing it to adapt to the variety of flooring commonly found in hotels. Stable movement is particularly important when transporting food, beverages and other items where excessive vibration could affect delivery quality.
Autonomous navigation is supported by a combination of several sensor technologies. The robot uses LiDAR, two ToF cameras, a conventional camera, an IMU and eight ultrasonic sensors to perceive its environment and detect obstacles. Using multiple sensing technologies helps reduce blind spots and supports reliable navigation in more complex indoor environments.
AutoXing describes the system as using its proprietary L4 autonomous-driving technology. Environmental perception, decision-making and movement are handled by the company’s own algorithms, while SLAM-based mapping allows the robot to create a map of its environment and determine its position within it.
The mapping system combines ToF cameras and LiDAR and supports rapid deployment through both local and cloud-based tools. Once the hotel environment has been mapped, the robot can plan routes flexibly and adapt to changes in its surroundings.
Navigation is not limited to following a single fixed route. The system can determine suitable routes for individual delivery tasks and optimise the order of stops when several destinations are involved. If an obstacle appears along the route, the robot can adjust its movement and select an alternative path.
This is particularly useful when carrying several orders simultaneously. Thanks to its four separate compartments, the robot can deliver to multiple rooms during a single journey, while the navigation system can arrange the destinations into one efficient route. This reduces the need to return to the starting point after every individual delivery.
The HOTEL ROBOT can independently use lifts, pass through automatic doors, avoid obstacles and return to its charging station when necessary. With suitable building integration, deliveries are therefore not limited to a single floor. For example, the robot can travel independently from the reception area or kitchen to the floor where the guest’s room is located.
This allows a significant portion of room-service and other simple delivery processes to be automated. Staff can place an order into the appropriate compartment, assign the destination and allow the robot to complete the delivery while employees focus on other guest-service tasks.
In addition to delivery, the robot can also be used for guest guidance. It can lead guests to rooms or other areas, provide proactive greetings and assist during events, banquets or other hotel programmes by transporting or distributing small items and gifts.
Another potential application is self-service retail. The system can support the sale of hotel products, local goods, souvenirs, restaurant vouchers or other services. Guests can place an order through a digital interface, after which the robot can deliver the selected item directly to them.
The system also supports contactless delivery. Orders can be transported directly to the guest’s room without requiring staff to be present for every delivery. This can provide additional privacy for guests while simplifying service during busy periods or overnight operation.
A 10.1-inch HD touchscreen provides the primary user interface. The system supports touchscreen, voice-based and mobile interaction, allowing both guests and hotel staff to communicate with the robot in different ways.
A four-microphone array enables voice interaction. The robot can support AI-based voice assistance, intelligent reminders and question-and-answer functions, while its integrated light strip can use more than ten different visual signals to communicate operating status.
The HOTEL ROBOT is designed to operate as part of a connected service system rather than as an isolated device. Its central management platform provides detailed task reports, real-time monitoring, flexible configuration, multi-client management and other operational tools. The integrated system also supports instant messaging.
Through the management platform, hotel operators can review completed tasks and monitor the robot’s current operating status. This becomes particularly useful when the same robot is used for several services, such as room service, parcel delivery and self-service retail.
Power is supplied by a 15 Ah battery. According to the manufacturer’s specifications, the robot can operate continuously for more than 10 hours, while a full charge takes approximately 4 hours.
Automatic charging allows the robot to return to its charging station independently when the battery level becomes low. This reduces routine handling requirements for staff and makes it easier to keep the robot available over extended operating periods.
Network connectivity is provided through 4G and Wi-Fi. The cloud-based system, hotel application and mobile management interface work together to support digital management of delivery and service processes.
One of the main advantages of the AUTOXING HOTEL ROBOT is that it is more than a simple point-to-point delivery robot. The combination of four separate compartments, multi-stop route planning, lift and automatic-door integration, and digital ordering and management tools allows a complete hotel delivery workflow to be automated.
The AUTOXING HOTEL ROBOT is designed to automate hotel tasks that are frequent, repetitive and can consume a significant amount of staff time. Delivering a meal, parcel or guest amenity to a room is a relatively simple task, but in larger hotels these journeys can add up to a considerable amount of internal staff movement each day.
With four separate compartments, a total payload capacity of 40 kg, speeds of up to 1.2 m/s, LiDAR, two ToF cameras, eight ultrasonic sensors, autonomous lift and door integration, more than 10 hours of runtime and a central management platform, the AUTOXING HOTEL ROBOT provides an autonomous service solution for a wide range of hospitality workflows, from room service and parcel delivery to self-service retail.
