For SIVGA and Sendy Audio products, use CRAFT20 to receive 20% off products included in the promotion. For STAX products, use CRAFT10 to receive 10% off STAX models included in the promotion.

You can enter the coupon code in the cart. In the Order summary section on the right, look for the “Have a coupon code?” field, enter CRAFT20 or CRAFT10 and click “Apply”. If you have not entered it there, you can also add it during the “Shipping and payment” step, in the Coupon code field under Order summary on the right.

You must apply the coupon code before submitting your final order. We recommend entering it in the cart so you can check that the discount has been deducted correctly before starting checkout.

After applying the code, check the Order summary section. The discount should appear in the order total, and the final amount payable should decrease accordingly. Only submit your order once the expected discount is visible in the summary.

The promotion page and product cards may show the current shop price. CRAFT20 and CRAFT10 provide coupon discounts, so the deduction becomes visible after applying the appropriate coupon code in the cart. Always check the final amount payable in the cart and order summary.

The coupon discount is not deducted automatically. You must enter and apply the correct coupon code before submitting your order. Always check the Order summary section before finalising your order.

Check that you have entered the correct code exactly: CRAFT20 for SIVGA and Sendy Audio, or CRAFT10 for STAX promotion products. Also check that your chosen product is included in the promotion. If the code is correct but the discount still does not appear, do not submit your order. Contact us so we can check it.

Not necessarily. The discount applies only to products included in the promotion and assigned to the coupon. The promotion products on this page are the main selection. A product photo in a brand introduction or used as an illustration does not, by itself, indicate coupon eligibility.

Promotion coupons may be combined with another coupon, a personalised offer or another discount only if the shop and the terms of the relevant offer allow it. Always refer to the final discount shown in the cart before submitting your order.

No. If a product already has a separate sale price displayed alongside its original price, neither CRAFT20 nor CRAFT10 can be used. In that case, the sale price shown in the shop is the applicable discounted price.

No. CRAFT20 and CRAFT10 provide a discount on the price of eligible promotion products. Shipping is calculated separately based on the selected shipping method and order details.

Promotion coupons must be applied before the order is submitted. They cannot be applied retrospectively to previous or completed orders.

Add your chosen promotion product to the cart. Open the cart and enter the appropriate coupon code in the right-hand Order summary section. Click “Apply” and check the updated total. You can then continue with your order by entering your shipping and payment details.

Yes. If you have not already entered the code in the cart, you can also find the Coupon code field during the Shipping and payment step, in the Order summary section on the right. After applying the code, check the total before continuing.

Check your selected product and quantity, billing and shipping details, chosen shipping and payment methods, coupon deduction, shipping cost and final amount payable. You can still review these details before submitting your order.

The cart initially shows the prices of the products. Applying a coupon may reduce the price of eligible products, while the selected shipping method may add a shipping charge to the order. The final amount payable may therefore change during checkout.

Yes, you can change the contents of your cart until you submit your order. If you add or remove a product, check the coupon discount and order total again afterwards.

Yes. For eligible SIVGA and Sendy Audio preorders, use CRAFT20; for eligible STAX preorders, use CRAFT10.

It means that the product may not be immediately available in our own warehouse, but can be ordered from our supplier or the manufacturer. The actual lead time depends on the model, manufacturer stock and logistics.

Lead times may vary by model. Some products may arrive sooner, while others may take longer. Availability and sourcing information shown in the shop is therefore indicative. We clarify the current situation when processing your order.

If you successfully applied the correct coupon code to an eligible product when placing your order and the discount appeared in the order summary, the discounted price recorded in your order applies.

Stock can change quickly because of multiple sales channels and simultaneous orders. A product's status may therefore change at short notice. We check final availability when the order is actually processed.

Different product availability may extend the time needed to fulfil your order. We can clarify the specific options when processing your order, based on current stock and sourcing information.

The Shipping and payment step of checkout shows the shipping options available for your order and the delivery address provided. You can select your preferred shipping method there.

The cost of each service is shown alongside the shipping methods available for your order. Once you make your selection, the shipping cost also appears in the Order summary section on the right, so you can see the full amount payable before submitting your order.

The available options are always shown during checkout for the specific order. The services offered may depend on factors such as the delivery address, the contents of the order and the couriers currently available.

The coupon primarily provides a discount on eligible products. The checkout system displays the available shipping methods based on the specific order and delivery address.

You can also select your payment method in the Shipping and payment step. Only payment options available for the specific order are shown.

How and when you pay depends on the payment method you select when ordering. Choose the option that suits you based on the information displayed during checkout.

Some SIVGA and Sendy Audio models use real wood components in the headphone housing or exterior parts. Wood is a natural material, so its colour, grain and shade may vary from one unit to another. This is a natural characteristic of the material, not a manufacturing defect.

On models with wooden housings, precise machining may be complemented by traditional processes such as hand sanding, polishing or finishing. This does not mean that every component of the headphones is made entirely by hand. Manufacturing methods may vary by model.

No. The brands offer different driver technologies, open and closed designs, different tunings and models in various sizes. Choose your headphones based on your listening habits, source device and preferred sound character.

The two technologies use different driver designs. Neither technology automatically guarantees better sound quality. The final sound character is determined by the complete acoustic design, tuning and the system used together.

STAX traditionally uses the term earspeaker for its electrostatic headphones. They use electrostatic technology, so their construction and drive requirements differ significantly from those of conventional dynamic or planar headphones.

No. STAX electrostatic earspeakers require a suitable, dedicated electrostatic driver unit. They cannot be connected directly to conventional 3.5 mm, 4.4 mm, 6.3 mm or XLR headphone outputs.

A driver unit is a separate electronic device that drives STAX electrostatic earspeakers. It provides the special drive required by the electrostatic system, so compatibility between the earspeaker and driver unit must be considered together when choosing a STAX system.

Do not assume compatibility automatically. You need to check whether a particular earspeaker and driver unit can be used together based on the specific model, connection and technical requirements. If you are unsure, ask us for help before ordering.

Only if the product is explicitly listed as a complete system or bundle. When buying a standalone STAX earspeaker, the driver unit is usually a separate product. Always check the package contents on the product page.

Check the exact model of your current driver unit and compare it with the requirements of your chosen earspeaker. Send us the exact model name of your existing STAX driver unit and we will help check compatibility.

Yes. Tell us what music you listen to, which headphones or earphones you currently use, what source device or headphone amplifier you have, and whether you are mainly looking for a model for home or portable use. This will help us suggest suitable alternatives.

Alongside the sound character, consider whether the design is open or closed, as well as size, comfort, weight, connections and amplification requirements. Even technically excellent headphones may not be the right choice if they do not suit your listening environment or existing system.

An open design allows the air behind the driver to move more freely. These headphones generally provide less isolation from outside noise, and music may also be audible to others nearby. They are therefore most practical in a quiet home environment.

A closed design may provide better isolation from ambient noise and allow less sound to escape. This can make it more practical for use in an office or shared space, although the level of isolation varies by model.

Amplification requirements vary by model. Impedance and sensitivity are useful starting points, but neither tells the whole story on its own. Tell us which headphones and source device you would like to use together and we will help check whether they are a suitable match.

After you successfully submit your order, the shop sends a confirmation to the email address provided during checkout. Check the email address you entered and, if necessary, your junk or spam folder.

Before submitting your order, you can see the final amount payable in the Order summary section. This includes the discounts applied to the order and the costs associated with your chosen shipping method.

Once we receive your order, we check its details and the products' current availability, then begin processing it. If we need to clarify anything about a product or any of the details, we will contact you.

Detailed terms covering shipping, payment, withdrawal, statutory conformity rights and warranties are set out in Muzix's current Terms and Conditions.